SUPPORT TECHNICIAN

• Excellent knowledge of Microsoft desktop and server operating systems and software
• Excellent knowledge of hardware components and hardware troubleshooting procedures (desktops and servers)
• Working knowledge of Server hardware systems such as RAID, Tape Drives
• Clear understanding of Windows Event logs and how to identify problems
• Good knowledge of Backup software, devices, (and NTBackup) troubleshooting
• Experience with remote support applications and techniques (e.g. VPN, RDP and VNC)
• Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users. Experience with server maintenance and health checks on server
• Working knowledge of server software and systems
• Good knowledge of TCP\IP networking is required. LAN, 802.11x, DNS, DHCP
• Good knowledge of Microsft ISA Server 2004 & 2006
  

Qualifications:
Working Experience in an environment that requires as much of the above is more important than academic qualifications.

• Matriculation certificate. 
• A+, Server+, N+ or similar qualification 
•  MCSE or MCSA (on Windows Server 2003) qualification

BLADE SERVER ENGINEER

Provide administration and technical support on a Microsoft BackOffice Server infrastructure and providing general technical consulting on systems to clients and field service engineers. Co-operate with sales and support personnel on client requirements and needs. Assist junior staff members in technical functions.

• Technical Specialism
• Systems Testing
• Capacity Managemen
• Computer Operations
• Problem Management

Qualifications:

BLADE SERVER EXPERIENCE CRUCIAL !!

• Good knowledge of a Microsoft Backoffice server infrastructure.
• Must be self motivated and a good team player.
• Excellent problem solving skills.
• HP hardware certification.
• Required level of Education:
• NQF Level 4 MCSE 2003 or MCITP.

Previous Experience:
Minimum 3 years working experience in a Microsoft Server 2003 and/or Server 2008 environment.
Experience in deploying and supporting server blade technologies.